Supporting all your business requirements

Our support team have over 40 years combined experience in the Telecoms and IT industries. On the rare occasion that things do go wrong we strive to resolve any queries or issues within the SLA set by your support agreement. We offer a range of different support solutions to suit all your business needs.

Standard cover

Standard Cover is designed for businesses that want the peace-of-mind of knowing that they will receive all of the service they will require to support the day-to-day running of their communications. Included in standard cover:

Coverage & response time
Monday – Friday
9am – 5.30pm
Response: within 8 working hours

Telephone trouble shooting
Warranty handset replacement
Phone system hardware
Remote programming request

Reduced engineer call out free
15% off site visits

Premium cover

In line with Standard cover you will receive all the above in addition too:

Coverage & response time
Monday – Friday
8am – 6pm
Response: within 4 working hours

Additional remote programming requests
System audits
Annual system health checks

Bespoke Cover

If your business requires extended coverage hours or additional hardware/software support. We offer Bespoke Cover to fit your business support needs. Please speak with your account manager or contact IBT on 01438 355355 for more information.

What IT support offers you

  • Trust – That your business communicationneeds are met
  • Reliable – On time, fast responses dealt with by fully trained engineers
  • Proactive – On the ball, to the point site visits that will keep your business communicating
  • Honest – Our engineers will have an open line of communication with you about your products

Frequently asked questions

No – If, in future, you do have a problem give us a call and we will let you know our emergency support rates.

Yes of course! We are always on hand to support when needed. Just give us a call and we can discuss your options.

We’d be sad if you did but understand sometimes support isn’t always needed. Give us a call and we will talk you through your contact term and the steps we need to put in place to cancel it.

Contact us for expert advice, explained simply.

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