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IT support

IT support

Giving you support as and when you need it

For expert advice, call us on 01438 355 355

With all of our support packages you will be assigned dedicated support engineers and have the facility to contact them directly as and when required. They will gain an in-depth knowledge of your IT infrastructure and build a good rapport with your staff, enabling rapid assistance and fault resolution with a personal touch.

Fully managed service

Our top level IT support package is popular amongst our clients who would like a fixed cost for all of their IT support and consultancy needs with no hidden extras.  The following is included:

Full proactive management

Maintenance of all IT systems

Remote server & network monitoring and alerting service

Liaising with 3rd parties such as data or telephony providers

Guaranteed 4 hour response

Reactive support for all IT issues

On-going recommendations for improvements to the IT infrastructure

Management of Microsoft 365 user accounts & settings

For pricing and user details please call 01438 355355 and select option 1.

Remove support service

Our monthly remote support agreement is aimed at customers who would like their systems proactively managed remotely for a fixed fee and have access to discounted rates for their onsite support requirements.   The following is included:

Full proactive management

Maintenance of all IT systems

Reactive support for all IT issues

Remote server & network monitoring and alerting service

On-going recommendations for improvements to the IT infrastructure

Guaranteed 4 hour response

Liaising with 3rd parties such as data or telephony providers

All remote support fully inclusive with no additional charges

Discounted site visits

Management of Microsoft 365 user accounts & settings

For pricing and user details please call 01438 355355 and select option 1.

Ad Hoc Support

Ad Hoc support is offered to clients with a requirement for one-off jobs or occasional consultancy work which they need carried out.  The advantage to this package is that the client undertakes no commitment to our services but has the freedom to call upon us as and when necessary.  All work is charged on an hourly or daily basis and is provided within a best efforts response time.
IT support Stevenage
Additional Services

Alongside our support packages we offer a range of additional services that may be of interest:

  • Hosted Exchange – Standalone
  • Microsoft 365 Apps for Business
  • Microsoft Business Standard
  • Microsoft 365 Business Premium
  • Hosted Desktop (as well as a range of other Hosted products)
  • Online File Sharing
  • Cloud Backup Solution
  • AV & Spam filtering
  • Domain and Website Hosting
  • Data and Power Cabling

For pricing and user details please call 01438 355355 and select option 1.

Benefits of working alongside IBT

– Direct access to dedicated technicians with local site knowledge
– A truly personal touch to the support of you IT Systems
– Rapid fault resolution with follow-up calls to ensure total satisfaction
– Regular site visits and meeting with key staff members
– Clear pricing structures with no hidden extras
– Competitive hardware & software quote through channel partnerships
– A caring attitude and a total dedication to customer satisfaction

Frequently asked questions

No – If, in future, you do have a problem give us a call and we will let you know our emergency support rates.

Yes of course! We are always on hand to support when needed. Just give us a call and we can discuss your options.

We’d be sad if you did but understand sometimes support isn’t always needed. Give us a call and we will talk you through your contact term and the steps we need to put in place to cancel it.

Contact us for expert advice, explained simply.

“Very fast response to problems, have been customer for 5+ years.”
Tanker Operator Magazine Ltd
Tanker Operator Magazine Ltd
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