Our support team have over 40 years combined experience in the Telecoms and IT industries. On the rare occasion that things do go wrong we strive to resolve any queries or issues within the SLA set by your support agreement.
We offer a range of different support solutions to suit all your business needs.
Standard cover
Standard Cover is designed for businesses that want the peace-of-mind of knowing that they will receive all of the service they will require to support the day-to-day running of their communications. Included in standard cover:
Coverage & response time Monday – Friday 9am – 5.30pm Response: within 8 working hours
Reduced engineer call out free 15% off site visits
Premium cover
In line with Standard cover you will receive all the above in addition too:
Coverage & response time Monday – Friday 8am – 6pm Response: within 4 working hours
Additional remote programming requests System audits Annual system health checks
Bespoke Cover
If your business requires extended coverage hours or additional hardware/software support. We offer Bespoke Cover to fit your business support needs. Please speak with your account manager or contact IBT on 01438 355355 for more information.
What IT support offers you
Trust – That your business communicationneeds are met
Reliable – On time, fast responses dealt with by fully trained engineers
Proactive – On the ball, to the point site visits that will keep your business communicating
Honest – Our engineers will have an open line of communication with you about your products
We’d be sad if you did but understand sometimes support isn’t always needed. Give us a call and we will talk you through your contact term and the steps we need to put in place to cancel it.
Contact us for expert advice, explained simply.
“We have used the services of IBT for a couple of years now and they have always been very efficient, knowledgeable and responsive to our needs. If you are looking for a company to help you with your telecoms requirements, then we would highly recommend IBT.”