With all of our support packages you will be assigned dedicated support engineers and have the facility to contact them directly as and when required. They will gain an in-depth knowledge of your IT infrastructure and build a good rapport with your staff, enabling rapid assistance and fault resolution with a personal touch.
Fully managed service
Our top level IT support package is popular amongst our clients who would like a fixed cost for all of their IT support and consultancy needs with no hidden extras. The following is included:
Full proactive management
Maintenance of all IT systems
Remote server & network monitoring and alerting service
Liaising with 3rd parties such as data or telephony providers
Guaranteed 4 hour response
Reactive support for all IT issues
On-going recommendations for improvements to the IT infrastructure
Management of Microsoft 365 user accounts & settings
For pricing and user details please call 01438 355355 and select option 1.
Remove support service
Our monthly remote support agreement is aimed at customers who would like their systems proactively managed remotely for a fixed fee and have access to discounted rates for their onsite support requirements. The following is included:
Full proactive management
Maintenance of all IT systems
Reactive support for all IT issues
Remote server & network monitoring and alerting service
On-going recommendations for improvements to the IT infrastructure
Guaranteed 4 hour response
Liaising with 3rd parties such as data or telephony providers
All remote support fully inclusive with no additional charges
Discounted site visits
Management of Microsoft 365 user accounts & settings
For pricing and user details please call 01438 355355 and select option 1.
Ad Hoc Support
Ad Hoc support is offered to clients with a requirement for one-off jobs or occasional consultancy work which they need carried out. The advantage to this package is that the client undertakes no commitment to our services but has the freedom to call upon us as and when necessary. All work is charged on an hourly or daily basis and is provided within a best efforts response time.
Additional Services
Alongside our support packages we offer a range of additional services that may be of interest:
Hosted Exchange – Standalone
Microsoft 365 Apps for Business
Microsoft Business Standard
Microsoft 365 Business Premium
Hosted Desktop (as well as a range of other Hosted products)
Online File Sharing
Cloud Backup Solution
AV & Spam filtering
Domain and Website Hosting
Data and Power Cabling
For pricing and user details please call 01438 355355 and select option 1.
Benefits of working alongside IBT
– Direct access to dedicated technicians with local site knowledge – A truly personal touch to the support of you IT Systems – Rapid fault resolution with follow-up calls to ensure total satisfaction – Regular site visits and meeting with key staff members – Clear pricing structures with no hidden extras – Competitive hardware & software quote through channel partnerships – A caring attitude and a total dedication to customer satisfaction
We’d be sad if you did but understand sometimes support isn’t always needed. Give us a call and we will talk you through your contact term and the steps we need to put in place to cancel it.
Contact us for expert advice, explained simply.
“Very fast response to problems, have been customer for 5+ years.”