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Akixi Call Analytics

Award winning call and contact analytics

for call centres.
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Trusted by 1200+ companies across the UK

Akixi Call Analytics - Platform Overview

Akixi 1000

Giving you a greater insight into your real-time call analytics, Akixi 1000 aids the management of your telephone resources. Akixi’s enhanced analytics allows you to analyse call traffic more deeply, reporting on unreturned and lost calls.

This comprehensive reporting aims at minimising potential lost revenue. With extensive reporting Akixi 1000 generates scheduled emailed statistics in list, chart of BFL format.

The Akixi 1000 wallboard gives employees up-to-date call stats within the office or via the mobile app.
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Akixi 2000

If you are a small to large business, there is no need to worry about SIP capacity. From a small PBX of two lines to large call centres SIP trunks are completely scalable.

SIP combines both voice and data into a single network making it easier for your employees to work remotely. With a new monthly SIP plan in place you will instantly see the ROI on your communication costs.
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Advantages of Akixi Call Analytics

Abandoned Call Recovery

Identify how many sales enquiries you’re missing every day

Calls by time / day

Discover when your incoming calls peak and ensure your team is sufficiently resourced to cope

Financial Statistics

Assign estimated order values to successful inbound & outbound calls, specifying a call strike rate, and you will then see the potential revenue in the queue of calls waiting

Wallboards

With highly customisable tiles

Reporting

Schedule customised reports to be emailed directly to your inbox

Choice

Choose the service level that suits your business: Akixi Lite, 1000 or 2000

1200+ UK companies use IBT for their communications

See what our customers have to say.
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Friendly, professional and knowledgeable team…. would highly recommend!

Charity P

We partner with the best

Frequently asked questions

For tailored information, contact us directly and we will happily answer any questions you may have. 

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  • Why does my business need call analytics?

    If you are wanting to know more about where your calls come from, how long they last, calls you may have missed or motivate your team with real time stats a call management software enables this. As a result of this you can manage your business more effectively while displaying to agents your business KPIs on the Akixi wallboard.

  • What is a call management system?

    A call management system enables you to monitor and manage your incoming/outgoing calls. Akixi call management software optimises handling call traffic to ensure your businesses resources are used effectively.

  • What sectors will benefit from Akixi?

    Whichever sector you work in and whatever business size Akixi has a call management software that is right for you. Call us today to find out what would be the best solution for your business.