Real-time Management Data for DigiHaul
The Problem
DigiHaul, a digital-first logistics company, needed a smarter way to manage and monitor their busy call centre operations. Their team lacked real-time visibility over key call metrics, making it difficult to track SLAs, KPIs and shift resources efficiently. Relying on manual spreadsheets was time-consuming and ineffective for fast-paced decision-making.
Our Solution
IBT worked closely with DigiHaul to enhance their existing 3CX phone system by integrating customised wallboard reporting, powered by Dimensions Technologies. This tailored solution provided real-time dashboards with clear, actionable call data, giving team leaders instant access to the insights they needed to manage performance and optimise resources.
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The Outcome
DigiHaul now benefits from a clean, easy-to-use dashboard that integrates seamlessly with their infrastructure. Management can quickly view live statistics, respond to changing demands, and make confident, data-driven decisions, all without the need for complex reports or digging through spreadsheets.
