FAQs

  • Am I able to get super-fast broadband for my business ?
  • Is Hosted Telephony suitable for my business ?
  • What does my support contract cover ?
  • How do I report a fault ?
  • How can I check my bill ?
  • What is the turnaround time for a fault I have logged ?
  • Where can I see a breakdown of the services I have with you ?
  • Who do I need to contact to order new equipment ?
  • Who can I speak to regarding my bill ?

Please contact us for an availabitly check in your area.

Please contact the sales team regarding suitability and quotes.

Please follow this link to take you to the SLA page, choose your product and view your SLA.

You can email any technical queries and faults to technical@ibt.uk.com  or alternatively call 01438355355 option 2.

You are able to check this using the “View my bill” tab on the website.

Please see our SLAs for fault levels and turnaround times.

Please contact your account manager for a breakdown of the services on your contract.

You will need to contact our sales team on 01438355355 option 1.

You will need to speak to our accounts department which you can email on accounts@ibt.uk.com

 

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