Computer Telephony Integration (CTI)
 
CTI is the connection of your telephone system to CRM software such as Outlook, ACT or Goldmine. Customer details can be automatically accessed (screen popping) before the call is answered allowing the operator to respond to in the most appropriate manner. Phone numbers recorded in the database can also be dialed automatically at the click of a mouse.

Key Benefits

• Reduce operating costs
• Enhance customer service
• Improve staff productivity
• Answer calls with a personal greeting